Shipping and Handling

At Stellar Pets, we believe in helping you create the best moments with your furry friends, and that starts with delivering high-quality pet products directly to your door. Your order is our priority, and we’re committed to getting it to you as quickly and efficiently as possible.

However, as many of our products are sourced from international warehouses to keep prices affordable, shipping times can vary. While we are unable to offer next-day delivery at this time, we promise to keep you informed every step of the way.

Processing Time:
Once your order is placed and payment is confirmed, we immediately process it for order verification, tailoring, quality check, and packaging. This process typically takes 1-4 days to ensure your product meets our high standards.

Shipping Time:
Shipping time refers to how long it takes for your order to travel from our warehouse to your destination. This usually takes between 10-15 days, depending on your location. Actual shipping times may vary due to factors such as customs clearance or local delivery delays, but we’ll keep you updated throughout the process.

Tracking Your Order:
As soon as your order ships, we’ll send you a confirmation email with a tracking number so you can monitor your package at any time on our website (link to tracking page). While most of our shipping partners offer tracking services, please note that this may not be available in all cases.

We appreciate your patience and understanding as we work to bring you pet products that help create joyful, lasting moments with your beloved pets.